Refund and Returns Policy

Refund & Return Policy

Last Updated: July 2026

At Felomina, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

Return Eligibility

Products may be eligible for return if:

  • The item is damaged during delivery.

  • The item received is incorrect.

  • The item has a manufacturing defect.

  • The item is significantly different from the product description.

  • The return request is made within the eligible return period.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Include all original packaging, tags, manuals, and accessories.

  • Be accompanied by proof of purchase or order confirmation.

Return Request Period

Customers must submit a return request within:

  • 3 Days of delivery for damaged, defective, or incorrect items.

  • 7 Days of delivery for eligible non-defective products (where applicable).

Requests submitted after the return window may not be approved.

Non-Returnable Products

The following items are generally not eligible for return or exchange:

Personal Care & Cosmetics

  • Opened skincare products

  • Opened cosmetics and beauty products

  • Personal hygiene items

Food & Grocery Products

  • Perishable food items

  • Opened food products

  • Consumable grocery products

Healthcare Products

  • Medicines

  • Health supplements

  • Medical consumables

  • Personal healthcare items

Other Products

  • Products damaged due to misuse

  • Products missing original packaging

  • Clearance, sale, or promotional items marked as non-returnable

  • Gift cards and digital products

Refund Process

Once your returned item is received and inspected:

  1. The return request will be reviewed.

  2. Customers will be notified of approval or rejection.

  3. Approved refunds will be processed within 5–10 business days.

Refunds may be issued through:

  • Original payment method

  • Mobile banking services

  • Store credit (where applicable)

Processing times may vary depending on the payment provider.

Exchange Policy

Customers may request an exchange if:

  • The wrong item was delivered.

  • The product is defective.

  • The product arrived damaged.

Exchanges are subject to stock availability.

Shipping Costs

If the Return is Due to:

  • Wrong product sent by Felomina

  • Damaged product

  • Manufacturing defect

Felomina will cover the return shipping cost.

If the Return is Due to:

  • Change of mind

  • Incorrect order placed by customer

  • Personal preference

The customer may be responsible for return shipping costs.

Order Cancellation Policy

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation requests may no longer be accepted and the customer must follow the return procedure after delivery.

Damaged or Missing Items

If you receive a damaged package or discover missing items:

  • Contact our support team within 24 hours of delivery.

  • Provide photos of the package and products.

  • Include your order number for faster assistance.

Refund Exceptions

Felomina reserves the right to refuse refunds or returns if:

  • Return conditions are not met.

  • Evidence of misuse or intentional damage exists.

  • Fraudulent activity is suspected.

Our Commitment

We strive to ensure every customer receives quality products and exceptional service. Our goal is to make the return and refund process fair, transparent, and hassle-free.

Contact Us

For return, refund, or exchange requests, please contact:

Felomina
Email: contact@felomina.com

Customer Support Numbers
+8801805514818
09639246396

Our support team will be happy to assist you.